Shipping Policy

At Fengtai Intelligent Control (Hong Kong) Co., Limited, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how we handle shipping, delivery times, and related matters.

1. Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Reliable and cost-effective, typically delivered within 7–15 business days depending on your location.
  • Express Shipping: Faster delivery, usually within 3–7 business days.

Shipping methods may vary depending on the destination country. We reserve the right to select the shipping carrier that best meets our delivery standards.

2. Shipping Costs

Shipping fees are calculated based on the weight of your order, the shipping method, and the destination. Exact shipping costs will be displayed at checkout. Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

3. Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

4. Tracking Your Order

Once your order is shipped, a tracking number will be provided via email. You can use this number to monitor the status of your shipment.

5. International Shipping

We ship worldwide. Please note that international deliveries may be subject to customs inspections, delays, or additional fees. Customers are responsible for complying with all import regulations of their destination country.

6. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at fengtai3803@outlook.com or call 94548568. We will work with the shipping carrier to resolve the issue and arrange a replacement or refund if necessary.

7. Address Changes

If you need to change your shipping address, please contact us as soon as possible. Address changes can only be made if the order has not yet been shipped.

8. Shipping Restrictions

Certain items may be restricted or prohibited in some countries. It is the responsibility of the customer to ensure that the products they order comply with local laws and regulations.

This Shipping Policy ensures that customers have a clear understanding of how orders are shipped, tracked, and delivered, along with responsibilities regarding customs and damages.