At Fengtai Intelligent Control (Hong Kong) Co., Limited, we are committed to ensuring your satisfaction with our products. Please read our refund and return policy carefully.
1. Eligibility for Returns
- We accept returns within 14 days of delivery for items that are defective, damaged, or incorrect.
- Items must be returned in their original condition and packaging.
- Products that have been used, altered, or damaged by the customer are not eligible for a refund or exchange.
2. How to Request a Return
- To initiate a return, please contact our customer service at fengtai3803@outlook.com or call 94548568.
- Provide your order number and reason for the return.
- Our team will provide instructions for returning the item.
3. Return Shipping
- Return shipping fees are the responsibility of the customer unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service to ensure the safe return of your item.
4. Refunds
- Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable unless the return is due to an error on our part.
5. Exchanges
- Exchanges are available for items that are defective, damaged, or incorrect.
- Contact our customer service to arrange an exchange.
6. Damaged or Lost Items
- If your item arrives damaged, please contact us immediately with photos of the damage.
- If a package is lost during transit, contact us promptly so we can investigate and provide a replacement or refund.
7. Sale Items
- Sale or discounted items can only be returned if they are defective, damaged, or incorrect.
This Refund & Return Policy ensures clarity for customers regarding returns, refunds, and exchanges while protecting your company from potential disputes.
