1. Shipping Policy
Q: What shipping methods are available?
A: We offer standard and express shipping options worldwide. Shipping costs and delivery times vary by destination.
Q: How can I track my order?
A: After your order is shipped, you will receive a tracking number via email.
Q: Do you ship internationally?
A: Yes, we ship our products worldwide.
2. Terms & Conditions
Q: What are your terms of sale?
A: All purchases are subject to our terms and conditions, which include payment, delivery, and warranty details.
Q: Can terms be modified?
A: Any modifications will be communicated via our website or email notification.
3. Refund & Return Policy
Q: What is your return policy?
A: We accept returns within 14 days of delivery for defective or incorrect items.
Q: How do I request a refund?
A: Contact our customer service via email with your order number and reason for return.
Q: Are there any fees for returns?
A: Return shipping fees may apply unless the item is defective.
4. Privacy Policy
Q: How is my personal information used?
A: We collect personal information only for processing orders, providing customer service, and improving our services.
Q: Do you share my information with third parties?
A: No, your information is kept confidential and will not be shared without your consent.
5. About Us
Fengtai Intelligent Control (Hong Kong) Co., Limited specializes in precious gemstones, metals, watches, and jewelry. We are committed to delivering high-quality products and excellent customer service.
6. Contact
- Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
- Phone: 94548568
- Email: fengtai3803@outlook.com
